Cancellation & Refund Policy
Last updated: May 2026
1. Overview
At PlagiarismZone we want you to be fully satisfied with your purchase. This policy explains when and how you can cancel an order and request a refund. All refunds are processed through our payment partner Razorpay to the original payment method used at checkout.
2. Cancellation
Because PlagiarismZone is a pre-paid digital credit service, credits are issued to your account immediately on successful payment. You may cancel a credit purchase only if the purchased credits have not yet been used.
3. Refund Eligibility
- Refund requests must be raised within 7 days of the original transaction date.
- Only unused credits are eligible for refund. Credits that have been consumed for any scan are non-refundable.
- If only part of the package has been used, only the unused portion may be refunded on a pro-rata basis at the per-credit purchase price.
- Promotional credits, referral credits and complimentary credits are non-refundable.
- Duplicate or accidental payments are eligible for full refund on verification.
4. How to Request a Refund
Email info@plagiarismzone.com from your registered email address with the following details:
- Registered account email
- Razorpay Order ID or Payment ID
- Reason for the refund request
5. Refund Processing Time
Approved refunds are initiated through Razorpay within 2 business days of approval and typically reflect in your account within 5 to 7 business days, depending on your bank and payment method.
6. Failed or Disputed Transactions
If your account is debited but credits are not added, please wait 24 hours for the system to auto-reconcile via Razorpay webhooks. If the issue persists, contact support with the bank reference number and we will assist you.
7. Contact
Email: info@plagiarismzone.com
Phone: +91 96065 66568